In what currency are your prices displayed ? And what does a displayed price include?
The currency is displayed in in New Taiwan Dollar (NTD) on the website, exclusive of shipping and insurance. A displayed price does not include frames and framing, unless specifically marked.
What is the description of items?
The description of items are provided by the owners of artworks, who ensure that all the information provided by them are absolutely right. The owners should take responsibility and liability for any mistake of any description of items. YIART gives no undertakings, representations, or warranties in relation to artworks listed on the website.
How do I confirm my order?
Finishing all the purchasing process, system will automatically send an “Order Confirmation” e-mail, which contents order details and payment procedure. Receiving the letter also repre-sents you have purchased successfully.
How do I cancel my order?
You can cancel the order before paying. Please contact us and provide buyer’s name, we will deal with your request as soon as possible. We will send “Notification of Cancellation” e-mail to you within 1 working day. The extra fee due to cancellation is on buyer’s account. Unfortunately, once you have paid for the artworks, we will not accept any cancellation of the order.
If you ordered an art custom product, we will confirm whether it has been produced. If the custom product has been produced, we will not be able to cancel it for you.
How do I deal with tax?
Please note that all the shipping costs will be counted by NTD unit. Buyers have to cover additional expense, such as Value-Added Tax and tariff, when shipping overseas.
What is your return policy?
All works sold on YIART and Yicollecta are not accepted to return for refunds.
If the work I received is damaged, how do I deal with it?
The work may be faulty due to the material or the age, and be sure to confirm the work description before buying. Please refer to status descriptions of art works on our Website.
If the problem is caused by the transportation, please follow the steps:
● Please contact us within 7 days after receiving the work, overdue. (Based on the date of the logistics company sending records, signed the date of the beginning of the package)
● Please provide us with damaged parts clearly, including works of external packaging, packaging mate-rials, and damaged parts of the works. Also, please attach the relevant information of purchase: recipi-ent name / phone number / exact damaged part description, we will help you as soon as possible.
● After confirming it is damaged, we will assist you in applying for a complaint to the logistics company.
※ YIART only accepts delivery problems within 7 days of arrival. Therefore, when you receive the work, please check it as soon as possible, and inform us immediately if there is any damage.
May I see the works before buying?
Unfortunately, we do not store any work in our company.
Do you provide work installation service?
If you need installation service, please note on the order page.The installation service cost will be charged additionally.
How do I know that what I am buying is an authentic artwork?
Yicollecta is a reliable online contemporary art platform; we will strictly control the sources and status of works. We provide quality contemporary artworks from artists and collectors. All works are accompanied by an artist's autographed or by a certificate of authenticity.
What are the buyer's commission?
Yicollecta for YIARTS is an online art platform in Taiwan recently, we will charge 5% commission for partial work.